It’s no secret that Hawaii is home to some of the country’s best car rental services, but a new report suggests that some of those same companies are also making the state a little less appealing to prospective renters.
In the first-ever ranking of car rental companies by the Hawaii Insurance Bureau, the Hawaii Association of Car Rental Companies (HAOCR) ranked rental car companies according to their customer satisfaction with their service and how often they deliver cars.
The Honolulu office of the Hawaii Insurers Association (HAIC) is also looking into the rankings.
“Our goal is to keep drivers and passengers safe and have an even playing field,” said Haimi Ooi, the HACCO’s chief of staff.
“It’s very important for all of us to make sure that all of our customers are treated fairly.”
The Honolulu Association of Vehicle Dealers (HAVD) also weighed in on the rankings, saying that it would take a closer look at the rankings before commenting further.
“I would like to see our top five, so that when we talk about reliability, we can talk about how we’re able to meet the needs of our community,” said Sharon Gebhard, the director of the HAVD’s transportation division.
“We do have concerns about the ranking, but I’m sure we can come up with some solutions.”
The Hawaii Insurance Association did not respond to requests for comment.
Car rental companies have long been the target of critics for their low rates, high prices and the need to make money.
The average rate for a car rental is $1,000 per month, and in 2017, the average cost of a rental car was about $12,000, according to the Hawaii Property Report.HAVDs also say that car rental cars often run late, with the average one-hour wait time of five minutes.
However, a survey conducted by the Honolulu Insurance Bureau found that people who use rental car services reported they would rather have a car they didn’t have to drive than one that was too expensive.